Patient Service Representative (PSR)

Job Description:

Job Summary:

The Patient Service Representative performs clerical and reception duties associated with patient registration.


  • Greets patients and visitors, responds to questions/concerns and directs them to appropriate location. Provides on-going communication with clinical staff regarding patient status.

  • Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.

  • Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.

  • Determines and accepts required payments, including co-pays and deductibles.

  • Obtains authorization for procedures, services and/or admissions as required by health plans. May provide estimation of costs for services for patient.

  • Coordinates and/or schedules patient procedures, consultations and tests.



  • Preferred Credential(s):

    • Certified BLS Provider credentialed from the American Heart Association (AHA).


  • HS or Equivalent

    • High School graduate or equivalent required Previous education in medical terminology strongly preferred

Work Experience:

  • No experience required; experience in the job related field preferred.

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